When you enter your credit/debit card details at checkout, They are stored securely on our secure server 256 bit encryption server. Your payment is NOT processed at the time of placing your order. Your payment will be processed on the day of despatch (usually within 24 hours of placing your order).
Please Note:
Unless otherwise stated, items are after-market parts, not genuine manufacturers parts. We are committed to providing you with top quality replacement service parts at competitive prices. All prices include VAT at the current rate where applicable. We reserve the right to occasionally substitute one brand for another in the interests of maintaining our commitment to a swift delivery. When this does happen, the replacement item will be of the same or higher quality as the replaced item.
Delivery: Once we have confirmed your order and received payment for the goods, your order will be dispatched.
If your order is confirmed and paid for before 2.00pm Monday to Thursday then under normal conditions you will receive next day delivery.
Orders placed between Friday and 2.00pm Monday, may not reach you until the following Tuesday.
Please Note: Cheques can take 5 days to clear.
We cannot guarantee delivery for a certain day or time but you can expect delivery within 24 hours anytime between the hours of 8.00am and 7.30pm.
Parcels up to 2 Kilograms are sent via 1st Class Post. Parcels over 2 Kilograms and those of higher value are sent via Overnight Courier, for which a signature is generally required on receipt. If any items are out of stock, we will not charge you a penny and inform you accordingly of the expected re-stock date unlike many other sites that can take up to 28 days to send a refund we only charge you when the order is packed ready for despatch. All goods are insured to an equal or higher value than the goods inside.
Overseas Orders
These are sent via Royal Air Mail or international parcel post.International deliveries may take up to 10 days depending on the location most European deliveries take 3 days.
All goods are insured to an equal or higher value than the goods inside
Returns
1) We must be contacted by email within 14 days that there is a problem. If the item is damaged, we require a description of the damage, and a photo of the damage if at all possible in order we can make a claim against the couriers. If the item is malfunctioning, we need to know exactly what has happened - if it is something easily rectified by the customer, if it is misuse, or if there is a genuine problem.
2) Once we receive an email, we will contact the buyer to establish what needs to happen.
2.1) If the person wishes to return the item for any reason other than the item being damaged or malfunctioned, then they must return it to us in the original packaging, so we can resell. Returns are at the customers own expense,But the customer is responsible for the condition it comes back to us in. Refunds will be given on receipt of the item to ourselves in full working order. Should there be any damage to the item, then the customer will be responsible for this.
2.2) If the item has arrived having sustained damage in transit, then we require a photo of the damage and a photo of the packaging in order we can claim against the courier. Should the damage be repairable by us sending a replacement part or accessory, we shall send the appropriate part. Should the damage not be repairable by the user, and the item will either be replaced or refunded by ourselves, subject to stock availability. The final decision on whether a replacement or refund is given will be made by us. Refunds or replacements will only be dispatched on receipt of the damaged product, and verification of the damage. Should there be no damage to the product, it will be dispatched back to the customer. Should there be damage to the product that has not been reported by the customer, or be inconsistent with the damage the customer has reported, or inconsistent with damage that could be caused in transit, we reserve the right to refuse a refund.
2.3) If the item has arrived and is not in working order, then we require a description of the malfunction. We will try everything possible to rectify a malfunction without disruption to the buyer. Should this not be possible, we will arrange collection of the faulty item. Refunds or replacements will only be dispatched on receipt of the malfunctioning product, and verification of the malfunction. Should there be no malfunction, the product will be dispatched back to the customer. Should the malfunction be caused by customer misuse, vandalism or anything other than mechanical breakdown, we reserve the right to refuse a refund.
2.4) In the event of any return, the customer is responsible for the packaging of the product to be returned.
3) We work on a 9am-5pm basis. We will endeavour to answer your email as promptly as possible, but we would ask that you allow 24 hours for a reply to your email.
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